Terms of Service

These terms govern your use of the Callweave website. They also explain, at a high level, the commercial terms that govern paid use of the Callweave platform. Paid use is always governed by a separate signed agreement, not by these website terms alone.

1. Acceptance and who we are

Callweave is a voice AI product for regulated call workflows. It automates routine calls, assists agents live, and audits 100% of calls, producing flagged transcripts, structured evidence, and actions into CRM, KYC, AML, and case systems. Callweave is a product of Fractal Signals LLC, a Delaware limited liability company (file no. 10258703). In these terms, "Callweave", "we", "us", and "our" mean Fractal Signals LLC.

By accessing or using callweave.ai (the "Site"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the Site. If you are using the Site on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

Questions about these Terms can be sent to legal@callweave.ai.

2. Definitions

• Site means the public website at callweave.ai and its sub-pages, including marketing content and any "send one call" or call review intake forms.
• Services means the Callweave voice AI platform and related products made available to a Customer under an executed agreement.
• Customer means an organisation that has entered into an Order Form or Master Agreement with us for paid access to the Services.
• Order Form means an ordering document, statement of work, or online order signed or otherwise accepted by a Customer that references the Master Agreement.
• Master Agreement means the Master Services Agreement (or equivalent master subscription terms) executed between us and a Customer, together with its Data Processing Addendum and any annexes.

3. Use of the website

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and view the Site for your own internal evaluation and informational purposes. You may not use the Site for any other purpose without our prior written consent.

You agree not to:

• scrape, crawl, harvest, or use automated means to extract data or content from the Site, except for well-behaved search-engine indexing consistent with our robots directives;
• copy, reproduce, republish, frame, or create derivative works from Site content other than as expressly permitted;
• probe, scan, or test the vulnerability of the Site, or breach or circumvent any security or authentication measure;
• interfere with or disrupt the Site, including by overloading, flooding, or transmitting malware; or
• use the Site in any way that is unlawful, infringing, or that misrepresents your identity or affiliation.

We may suspend or restrict access to the Site, in whole or in part, at any time and without notice where we reasonably believe this section has been breached or where necessary to protect the Site or its users.

4. The "send one call" review

We may invite you to submit a sample call recording (or comparable material) so that we can produce a short review illustrating what Callweave would surface on that call. The review is offered for evaluation only.

• Any sample you submit is handled in accordance with our Privacy Policy and is deleted after the review is delivered, unless you and we agree in writing to retain it (for example, to support a longer pilot).
• A mutual non-disclosure agreement (MNDA) is available on request before you send anything, and we recommend executing one where the sample contains personal data or commercially sensitive information.
• You must have the right to share the sample and to have it processed for the review, including any required consents and notifications relating to the individuals recorded.
• The review is provided for illustration only. It is not legal, compliance, or regulatory advice, does not constitute a certification or audit opinion, and should not be relied upon as a substitute for advice from your own qualified advisers.

5. Platform access is governed by a separate agreement

The Site is a marketing and evaluation resource. It does not, by itself, grant any right to access or use the Services. Access to the Services is granted only under a separate, executed agreement, typically an Order Form that incorporates our Master Agreement and our Data Processing Addendum.

Where there is any conflict between these Terms and a Customer's executed agreement, the executed agreement prevails in respect of that Customer's use of the Services.

6. Intellectual property

The Site and its content, including text, graphics, layout, logos, and the underlying software, are owned by us or our licensors and are protected by intellectual property laws. "Callweave" and the Callweave logo are trademarks of Fractal Signals LLC. Nothing on the Site transfers any right, title, or interest in those marks or content to you, except for the limited licence in Section 3.

As between you and us, a Customer retains all right, title, and interest in its own data, including any call recordings, transcripts, and records it submits to the Services. The terms on which we process that data are set out in the executed agreement and the Data Processing Addendum.

7. Acceptable use and customer responsibilities

Where you use the Services under an executed agreement, the following responsibilities apply at a high level, in addition to the detailed terms of that agreement:

• Lawful use. You will use the Services only for lawful purposes and in compliance with applicable laws, including consumer-protection, telecommunications, and data-protection laws in the jurisdictions in which you operate.
• Call recording and notification. As the controller of the personal data you process, you are responsible for obtaining any required consents and for providing any required disclosures and notifications to call participants regarding recording, monitoring, and automated processing. Those obligations rest with you, not with us.
• Licensing and authorisations. You are responsible for holding any regulatory licences, registrations, and authorisations that your business or use case requires. We do not provide, and the Services do not constitute, regulatory authorisation.
• Accuracy and oversight. Outputs are intended to assist trained personnel and are subject to human review on escalations. You remain responsible for decisions taken on the basis of those outputs.

8. Disclaimers

The Site is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, in relation to the Site and its content. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete or current.

Warranties and service commitments relating to the Services are given only in the executed agreement and not on the Site.

9. Limitation of liability

To the fullest extent permitted by law, and subject to the paragraph below, we will not be liable to you for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business, arising out of or relating to your use of the Site, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to your use of the Site is limited to one hundred US dollars (USD 100). Liability arising from use of the Services is governed instead by the limitation provisions of the executed agreement.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that may not lawfully be limited.

10. Indemnity

You agree to indemnify and hold harmless Fractal Signals LLC and its officers, members, and employees from and against any third-party claims, losses, liabilities, and reasonable expenses (including reasonable legal fees) arising out of your misuse of the Site, your breach of these Terms, or your violation of any applicable law or third-party right in connection with your use of the Site. We will promptly notify you of any such claim, allow you to control its defence (with our cooperation, at your expense), and not settle it in a way that imposes obligations on us without our consent. Indemnities relating to the Services are set out separately in the executed agreement.

11. Confidentiality and MNDA

If, in the course of an evaluation, either party discloses non-public information marked or reasonably understood to be confidential, the receiving party will protect it with reasonable care and use it only to evaluate a potential engagement. For anything beyond casual discussion, including call samples and pilot materials, we recommend executing an MNDA, which is available on request from legal@callweave.ai.

12. Changes to these terms

We may update these Terms from time to time to reflect changes to the Site, our practices, or the law. The "last updated" date above indicates when the current version took effect. Material changes will be reflected on this page, and your continued use of the Site after they take effect constitutes acceptance. These Terms do not amend any executed agreement, which can only be amended in accordance with its own terms.

13. Governing law and disputes

These Terms, and any dispute arising out of or in connection with them or your use of the Site, are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any such dispute, subject to any non-waivable rights you may have under the mandatory laws of your place of residence.

A Customer's executed Order Form or Master Agreement may specify a different governing law, venue, or dispute-resolution mechanism (including arbitration), in which case those provisions govern disputes relating to the Services for that Customer.

14. General

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Entire agreement. These Terms, together with the Privacy Policy referenced above, are the entire agreement between you and us regarding your use of the Site, and supersede any prior understandings on that subject. They do not supersede any executed agreement governing the Services, which remains the entire agreement for that subject matter.

Contact. For legal notices and questions about these Terms, contact legal@callweave.ai. For general enquiries, contact hello@callweave.ai.